Privacy Policy
(cape-coins.com)
Welcome to CapeCoins!
This Privacy Notice (referred to as the “Notice”) pertains to the processing of personal information in relation to the CapeCoins website, apps, software, and associated services, accessible throughany platform or device (collectively referred to as the “Platform”), which link to or cite this notice.
Data Controller: Cape Solutions Sp. z o.o. (the “Company”), with its registered address at 86 HOŻA Street, room 210, municipality Warsaw, postcode 00-682, Poland, is the controller of your information processed in connection with this Privacy Policy.
Certificate number: 2401-CKRDST.4225.421.2023
Reference number: RDWW-903
Polish Tax ID: 7011159788
KRS National Register No.: 0001051360
In these documents, when we use the terms “Company”, “we” or “us” we are specifically referring to this entity.
Any individual, whether a User, Client, or Customer, who registers or uses the Platform at their discretion or through third parties, is subsequently referred to as the “User”, “You” or “Customer.”
We are committed to protecting and respecting your privacy. This Privacy Notice explains how we collect, use, share, and otherwise process the personal information of users, and other individuals connected with our Platform. We handle your Personal Data following the relevant data protection and privacy regulations. When you sign up on our website, it's important to agree to our Privacy Notice. This agreement gives us a legal basis, as required by the law, to process your Personal Data. If you do not agree with this notice, including any future amendments, you are advised not to use our Services.
Types of Information we Collect
We collect the following types of information on our Platform:
- (a)Information You Provide Us;
- (b)Automatically Collected Information;
- (c)Information from Third-Party Sources.
To use the CapeCoins platform, it is mandatory for users to provide certain personal information. This requirement is directly linked to our obligations under Anti-Money Laundering (AML) and Counter-Terrorist Financing (CFT) regulations, as well as our Know Your Customer (KYC) policies.
These measures areessential for maintaining the integrity of our services and for ensuring compliance with relevant legal and regulatory standards. Without the provision of necessary personal information for verification purposes, users will be unable to access and use theservices offered by CapeCoins. This policy is in place to protect not only our platform but also our users from potential fraudulent activities and to uphold the standards required by law.
1. Information You Provide Us
| 1.1.Personal Identification Information | We collect data that you furnish during the account setup and/or verification processes, including but not limited to your name, email address, phone number, date of birth, identification document number, proof of identity and/or age, tax identification number, usernames, company name, etc. |
| 1.2.Account Information. | This is the information you provide to us when you register your profile and when you make changes to it when using the platform. This includes usernames (usernames), passwords, account bio information, profile photos, and other photos added to the profileby you. |
| 1.3.Purchase and Transactional data. | Information related to purchases or sales, including payment information (like payment card information), billing addresses, delivery addresses, contact information, items purchased and transaction history. For blockchain transactions, this might include wallet addresses and transaction IDs. |
| 1.4.Information when you’re contacting us. | When you contact us via email, phone, or other communication methods, we gather the information you supply, which may consist of yourname, contact details, and the content of your communication. This information is utilized to respond to your inquiries, offer support, and enhance our services. |
| 1.5.Information Collected for Research Purposes. | We may gather and utilize information for research purposes if you opt to participate in such activities. This entails collecting data on how you and other users engage with the Platform, contributing to our comprehension of user behavior, service enhancement, and the development of new features. Participation in such research is entirely voluntary. |
| 1.6.Information Collected from Blockchain. | Certain Personal Data utilized by blockchainand crypto exchange services may be public and visible to others, including your public address and details regarding the type and amount of cryptocurrencies transferred. It is crucial to acknowledge that technologies such as blockchain are immutable, signifying that information, including Personal Data, cannot be erased from the ledger. If you have concerns about the utilization of your Personal Data in this manner, it is advisable not to utilize the services. |
2. Automatically Collected Information
| 2.1 Usage Data. | We collect data on your interactions with the Platform, encompassing the content you view, the frequency and duration of your usage, engagement with other users, search history, the pages, or features you access, search terms, records for trades, deposits, and withdrawals, and other similar information. |
| 2.2 Device and Connection Information and Log files. | When you access our Platform, we collect specific data about your device, which includes your IP address, browser type, operating system, unique device identifiers, network information, keystroke patterns, and system language. |
| 2.3 Location Information. | Depending on your device settings, we may collect precise or approximate location data derived from GPS, Wi-Fi, or cell tower proximity. |
| 2.4 Cookies. | In order to enhance your experience, we utilize cookies and similar technologies to remember your preferences, comprehend how you interact with our services, and customize advertisements based on your interests. Additionally, these technologies are employed for marketing purposes. We will seek your consent for our use of cookies where required by law. |
| 2.5 Analytics Data. | We collect data about your interaction with our Platform, including page response times, download errors, interaction information (like clicks and scrolls), and methods used to browse away from the page. |
3. Information from Third-Party Sources
| 3.1 Social Media and Third-party Services | When you link your account to other services, such as ID verification partners, we receive information like your registration and profile details from those services. Additionally, our partners, including advertisers, furnish us with insights into your activities beyond our Platform. This includes your interactions on external Websites and apps, along with information about your purchases. |
| 3.2 Other Publicly Available Sources. | We may collect information about you from publicly accessible sources, including but not limited to public profiles, directories, published articles, organizations, businesses, people, and others, including, for example, publicly available sources, government authorities etc. |
Legal Bases for Processing Your Information*
Applicable for users from EEA countries, the UK, and Switzerland
The GDPR (General Data Protection Regulation) serves as the primary legal framework governing our Privacy Notice for users from the EEA and Switzerland. For the comprehensive text of the GDPR, you can refer to the official document here.
The utilization of your information is grounded in specific legal principles, contingent upon the purpose for which the information is processed.
These legal grounds encompass the necessity for contract performance, legitimate interests (which may be ours, yours, or those of a third party), your consent, the obligation to comply with legal requirements, tasks conducted in the public interest, and the protection of vital interests.
This structured approach ensures that we handle your information lawfully and ethically, in line with the required legal frameworks.
4. We process your personal information based on several legal grounds, depending on thepurpose of processing:
4.1. Compliance with Legal Obligations
One of the primary legal bases for processing your personal information is to comply with regulatory and legal obligations, particularly those related to AML/CFT and KYC standards. We are requiredby law to verify the identity of our users and monitor their transactions to prevent illegal activities such as money laundering and terrorist financing.
4.2. Contractual Necessity
Processing your information is essential for the performance of the contract between you and CapeCoins. This includes using your data to manage your account, provide our services, process transactions, and communicate with you regarding account-related matters.
4.3. Legitimate Interests
We process certain information in pursuit of our legitimate interests. These interests include protecting the security and integrity of our platform, enhancing and personalizing our services, conducting business analytics, and managing legal issues. When processing data for these purposes, we ensure that your interests, rights, and freedoms are carefully considered and protected.
4.4. Non-personalized advertising
We showcase general ads on the Platform to maintain its free nature and operational viability. It's important to note that this type of advertising is displayed to all users, including those who have opted not to receive personalized ads.In this context, we rely on Legitimate Interest as the basis for processing. Financing the operation of the platform through advertising revenue is a legitimate interest. We process limited categories of your information to ensure that our advertising service is valuable to our advertisers.
5. Your Consent
For certain activities, like personalized advertising, we process your information based on your explicit consent, which you can withdraw at any time.
5.1 Personalized advertising.
With your explicit consent, the Platform will deliver personalized advertising to you. This type of advertising is customized based on your activities both on and off the Platform, aiming to be relevant to your interests and preferences.In this context, we also rely on Legitimate Interest as a basis for processing. The customization of ads enhances the user experience by delivering content that aligns with individual user interests, thereby improving the effectiveness of our advertising strategy.
Use of Information
6. We process, store, and handle personal information of our corporate clients with utmost confidentiality, except for data already in the public domain or previously processed by CapeCoins without a confidentiality obligation.
6.1. The information we hold will be used exclusively in connection with the provision, administration, and enhancement of our services. This includes:
- - Managing and setting up your account.
- - Improving our products and customer service.
- - Conducting ongoing reviews of our clients' needs.
- - Providing clients with relevant information and opportunities.
- - Conducting AML and due diligence checks.
- - Engaging in research and marketing activities, as applicable.
6.2. CapeCoins collects andutilizes information solely for the purpose of delivering its services and fulfilling its compliance obligations under relevant laws and regulations.
6.3 By using our services, clients consent to the use of their data for the aforementioned purposes. If clients prefer not to receive informational communications, they are encouraged to contact us at support@cape-coins.com .
Disclosure of Information
CapeCoins reserves the right to disclose client information, including confidential records, communications, card details, and other personal documents under specific circumstances. Such information may be shared in the following scenarios:
7. Legal and Regulatory Requirements.
8. Fraud Prevention and Due Diligence, KYC procedures. To fraud prevention agencies, third-party authentication service providers, banks, and financial institutions for credit checks, anti-money laundering processes, identification, or client due diligence. This may involve comparingclient details against databases to which we have access and may be used for future verification purposes by us or other entities.
9. Service Providers. To service providers involved in database creation and maintenance, record-keeping, email transmission, messaging services, or similar functions to assist in collecting, storing, processing client information, communicating with clients, or enhancing our services.
To data reporting service providers; for statistical purposes to improve our marketing strategies; to market research call centers conducting surveys to enhance our services; only contact details will be shared, excluding any payment information like credit card, debit card, or bank details.
10. To our employees as necessary to fulfill their duties, further agreements with clients, or ensure the efficient operation of the platform.
Updating and Storage of your information
11. Updating your information
11. You can update your information by contacting us and making a request.
11.2. We will retain your information for as long as your Account has not been closed or as needed to provide you access to your Account. If you wish to close your Account, contact us.
11.3. We will also retain and use your information as necessary to comply with ourlegal obligations, resolve disputes, and enforce our Terms.
12. Storage of your information
12.1. Your personal information is stored on servers. The location of these servers depends on your location as well as the company that processes your information.
12.2. Your information may be stored on servers located outside the country where you live.
12.3. We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements.
12.4. Access to your personal information is restricted to authorized personnel only.
12.5. If your data is transferred to, and stored at, a destination outside your home country, we take all steps reasonably necessary to ensure that your data is treated securely and under this privacy policy and applicable data protection laws.
13. How long do we store your information?
13.1. Our approach to the retention of personal information is guided by a commitment to both user privacy and operational or legal necessity. We retain different types of information for varying periods, depending on the purpose of retention.
13.2. We keep your personal information for as long as necessary to provide you with our services.
13.3. Generally, we keep other personally identifiable data collected during your use of our products and services for a maximum of 1 year.
13.4. In cases where you violate our Terms and your account is suspended or terminated, we may retain the identifiers used to create the account (such as email address or phone number) indefinitely to prevent repeat notice offenders from creating new accounts.
13.5. We may keep certain information longer than our policies specify to comply with legal requirements and for safety and security reasons.
13.6. If you choose to close your account, we retain certain information for a limited period to prevent fraud, resolve disputes, assist with investigations, enforce our Terms of Service, and comply with legal requirements.
13.7. If you request the deletion of your personal information, we will honor your request under applicable laws and our data deletion policies, subject to any legal or operational retention needs.
Your legal rights*
*Applicable for users from EEA countries, the UK, and Switzerland
You have certain rights and choices regarding your personal information following applicable laws. These rights may include accessing, deleting, updating, or rectifying your data, being informed about its processing, and lodging complaints with authorities, among others.
| Request access | This enables you to receive a copy of the Personal Data we hold about you and to check that we are lawfully processing it. This is also commonly known as a “data subject access request”. |
| Request correction | This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us. If you need to add or change any information, you can log into your Account and make the change in your settings. |
| Request deletion | This enables you to ask us to delete or remove Personal Data where there is no good reason for us to continue processing it. You also have the right to ask us to delete or remove your Personal Data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully, or where we are required to erase your Personal Data to comply with applicable law. Please note: Your right of deletion would not apply for variousreasons, including if we need to retain your Personal Data to comply with a legal obligation or to establish or defend a legal claim. Where we are unable to comply with your deletion request, we will notify you at the time of your request. |
| Object to processing | You have the right to object to the processing of your Personal Data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situationthat makes you want to object to processing on this ground, as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your Personal Data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information, which overrides your rights and freedoms. |
| Request restriction of processing | This enables you to ask us to suspend the processing of your Personal Data in the following scenarios:
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| Request to transfer | If you ask us, we will provide you or a third party you have chosen with your Personal Data in a structured, commonly used, machine-readable format.
Please note that this right only applies to automated information that you initially provided consent for us to use, or where we used the information to perform a contract with you. |
| Withdrawal of consent | This applies where we are relying on consent to process your Personal Data. However, withdrawing your consent will not affect the lawfulness of any processing carried out before you withdraw your consent.
If you do withdraw your consent, please note that we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent. |
Amendments
The next conditions apply to the Privacy Notice Amendments:
15.1. Changes to the Privacy Policy
The Privacy Policy of CapeCoins is subject to amendments and updates at any time, without prior notice. We encourage you, as a user, to review the policy regularly to stay informed of any changes.
15.2. Effective Date of Amendments
Any amendments to the Privacy Policy will become effective immediately upon their posting on the platform. The date of the latest update will be prominently displayed at the top of the Privacy Policy page.
15.3. User Responsibility
It is your responsibility to periodically check the Privacy Policy for changes. If you do not agree with the amended policy, you should cease using the platform immediately. Your continued use of the platform after changes have been posted will be regarded as acceptance of those changes.
15.4 Notification of Significant Changes
For significant amendments that materially affect your rights, CapeCoins may attempt to notify you through email or other communication channels. However, it is not obligatory for us to provide such notifications, and your continued use of the platform after
amendments are made signifies your acceptance of the new terms, irrespective of whether you have received direct notification.
Contact Us
16. If you have any questions, concerns, or feedback regarding our Privacy Notice, please feel free to reach outto our dedicated support team. You can contact us through the email address at: support@cape-coins.com.
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