How we collect, use, and protect your personal information
Your privacy is important to us. This policy explains our data practices and your rights regarding personal information.
Understanding what information we collect and why
Name, address, date of birth, government ID
Bank details, trading history, transaction records
IP address, browser type, device information
We are committed to protecting your personal information and being transparent about our data practices. This policy complies with GDPR and other applicable privacy laws.
This Privacy Policy explains how Cape Coins Ltd ("we", "us", or "our") collects, uses, and protects your personal information when you use our trading platform and services. We are committed to protecting your privacy and ensuring the security of your personal data.
We collect personal information including your name, email address, phone number, date of birth, and identification documents. We also collect financial information such as bank account details and trading history. Technical data including IP address, browser type, and device information is automatically collected.
We use your information to provide trading services, verify your identity, comply with regulatory requirements, and communicate with you about your account. We may also use aggregated data for research and development purposes to improve our services.
We do not sell your personal information to third parties. We may share information with regulatory authorities, payment processors, and service providers who assist in operating our platform. All third parties are bound by strict confidentiality agreements.
We implement industry-standard security measures including 256-bit SSL encryption, secure data centers, and regular security audits. Access to personal information is restricted to authorized personnel only. We maintain comprehensive cybersecurity protocols.
We retain your personal information for as long as necessary to provide services and comply with legal obligations. Account information is typically retained for 7 years after account closure. Marketing preferences can be updated at any time.
Under GDPR, you have the right to access, rectify, erase, or restrict processing of your personal data. You can also object to processing and request data portability. To exercise these rights, contact our Data Protection Officer.
We use cookies to enhance your browsing experience, analyze website traffic, and personalize content. You can control cookie settings through your browser. Some cookies are essential for platform functionality and cannot be disabled.
Your data may be transferred to countries outside the EEA for processing. We ensure adequate protection through standard contractual clauses and adequacy decisions. All transfers comply with applicable data protection laws.
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware of such collection, we will delete the information immediately.
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Material changes will be communicated via email or platform notifications. Continued use constitutes acceptance of updates.
For privacy-related questions or to exercise your rights, contact our Data Protection Officer at [email protected]. We will respond to all requests within 30 days.